Refund policy

RETURN AND EXCHANGE POLICY

We offer a 7-day exchange window for eligible unopened and unused products. To request an exchange, contact us within 7 days of delivery.

ELIGIBILITY

Products must be unopened, unused, in their original packaging, and accompanied by proof of purchase. Opened or used personal-care and intimate-care products cannot be returned or exchanged for hygiene reasons. Sale items and gift cards are not eligible unless they arrive damaged or incorrect.

DAMAGED OR INCORRECT ITEMS

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 48 hours of delivery and include your order number and clear photos. Once verified, Elvory will arrange a replacement at no additional cost.

30-DAY RESULT REPLACEMENT GUARANTEE

Where a product page specifically advertises Elvory’s 30-day result guarantee, customers who do not see the advertised results after 30 days of regular use may request a product replacement. This guarantee is replacement-only and does not provide a cash refund. We may ask for the order number, proof of purchase, usage details, and photos so we can review the request. This guarantee does not cover misuse, allergic reactions, or use contrary to the product directions.

HOW TO REQUEST HELP

Email contact@elvory.pk with your order number and the reason for your request. Do not send products back without approval and return instructions from Elvory.

REFUNDS

Elvory does not offer cash refunds for change-of-mind purchases, opened or used personal-care products, or claims under the 30-day result guarantee. If an approved exchange or replacement cannot be fulfilled, Elvory may offer another appropriate resolution in accordance with applicable law.